Support
Help with Phase setup, app access, and hardware.
Email hello@phasepillow.com for product support. We use the message and account email to find the right device, order, or reservation.
App and account
- Sign in with the email code sent to your inbox.
- Use the setup guide to choose cloud setup or local-only control.
- If a code expires, request a new one and use the newest email.
Wi-Fi and cloud control
- Keep the bedside pod powered during setup and firmware updates.
- Use a 2.4 GHz Wi-Fi network with internet access.
- If cloud control is unavailable, reconnect Wi-Fi from setup and retry.
Returns and warranty
- Contact us from the email used for your order.
- Include your order email, shipping address, and the issue you are seeing.
- We will reply with the next support, warranty, or return step.
For privacy requests, use the privacy policy. For service terms, use the terms of use.